Shipping & Returns

SHIPPING POLICY

Natural Delta, LLC, dba Healthy Byrd, generally ships via USPS within the United States, including Puerto Rico, Hawaii, Alaska and other US territories, and International orders are shipped via USPS International and incur additional shipping charges. These charges will be detailed as part collecting payment in the shopping cart. International orders do not quality for free shipping.

Healthy Byrd products are legal within the United States and territories. Each country has their own rules and regulations and taxes related to the import of products into that country. It shall be the Customer’s liability to ensure that products ordered for international delivery meet the requirements for import into their country, as well as any import taxes and duties that may be incurred. Healthy Byrd assumes NO LIABILITY for any products ordered which are held up in another Country’s Customs department for any reason.

Some countries may charge you an additional customs fee or import tax. We’re sorry but we just can’t know which countries will do this and we can’t be responsible for it in any way. As we are notified of issues with importing any of the Healthy Byrd products into various countries, we will post that information to the product page in the shopping cart.

 

How long will it take me to receive my order?

Customers from the United States and its territories with confirmed orders can expect to receive their orders to ship within 3-5 business days. Currently, we are not shipping internationally.

Outbound Shipment

Orders received after 12:00 pm PACIFIC Time in the US will be shipped the next business day.  Shipments are sent Monday through Friday, except on US holidays.  If you have any questions about shipping, please contact us BEFORE ORDERING with any questions, or contact us at our contact page. and type SHIPPING in the subject line.

Damage Claims

Customers are responsible for checking their shipment for damage at the time of delivery.  Claims for product damaged during shipping must be made within 72 hours. Customers are responsible for checking their shipment for damage at time of delivery.  Claims for product damaged during shipment must be made within 72 hours of receipt.  If product is damaged during shipment, a replacement shipment will be sent.  If you need to make a claim for damaged freight, please send details at our contact page.

Return & refund Policy

We take our customer satisfaction very seriously. All of our products are tested for quality and manufactured according to the best practices in the world. We strive to provide the best customer support to ensure you are happy with your products. If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days.

 

Please contact us if you need any assistance with returns.

During the checkout process, you will be given the complete terms of your purchase.  Included in those terms is your understanding and acknowledgement related to the contents and ingredients of the products you have ordered. Your acceptance of the terms of purchase means you agree to and understand the refund policy. We are committed to complete compliance with the US FDA regulations. These products have not been evaluated by the FDA, and we make no claims as to the benefits of any of our products. You are able to do independent research and draw your own conclusions and opinions as to any health benefits that these products might provide.

ORDER CANCELLATION

You may cancel an order at any time without penalty until the product is shipped.  Once the product has been shipped, you will be responsible for following the procedures related to Returning Unused, Sealed Products. Any Refunds due will be processed within 5 business days from the date of the return of product to Healthy Byrd, and it will be made to the same payment method used for the order. If the order is cancelled before shipment, the payment will be cancelled within 1 business day.